We offer a 2-year warranty for all our products. You can find the details on our Returns & Warranty page.

A new battery in normal usage and
room temperature usually allows the clock to run for 8- 12 months. However, please take it as a general reference; we cannot speak on behalf of other battery producers.

Please note that NeXtime offers USB-rechargeable batteries that can be charged conveniently at any USB
port. They can be recharged up to 2,000 times and will be fully charged in 2- hours. Rechargeable batteries are also more eco-friendly and help reduce battery wastes.

You can find the manual for a clock
on its product page on our website. Find the product via the search function at the top. You can also find a full list of our manuals on the manuals page.

Unless specified in our product description, our clocks are not suitable for outdoor use due to the external weather conditions. We will not be held responsible for any damage which may be caused. If you want to have a clock for outdoor use, please consider our garden clocks. They are weather-proof and therefore can be used outside.

The Glow-in-the-dark effect can last up to hours. The glow duration depends on a number of factors but mostly on the brightness of the light source near the clock.

Even if there is light in the room, the location of the clock can affect light absorbance, which in turn can affect the brightness and how long the glow will last.

The brightness of the glow reduces after approximately 1.5-2 years.

Of course, you want your clock to look nice and shiny. To clean finger marks or other stains on your clock, we advise you to use glass spray and wipe with a special towel. Please also note that when you touch the clock, always put your hand gloves on.

Please send your enquiry to info@NeXtime.eu.

There are a few things you can check.

1. Certain hanging parts of the clock may not work properly if the clock is not hung straight. Check that your clock is hung at a vertical angle especially if the clock has a pendulum.

2. Check that the tiny cap in the centre of the dial is not pressed too hard or too deep, which would impede the sweeping of the hands. Gently lift the cap to remove it. Place it back softly. Test that it is not too tightly pressed by lifting it up and putting it back again.

3. Are your batteries nearly used up? If so, change them. Brand new batteries must always be used. Consider the more sustainable and cost-effective option of rechargeable batteries. NeXtime offers USB-rechargeable batteries that can be recharged up to 2,000 times. They can be charged at any USB port, giving you greater convenience.

If your clock is designed without a glass cover, it means the hands are exposed to external tampering and it is more likely for the hands to go loose and dangling. It could also be caused by the jiggles during the shipping and unpacking processes.

It can be easily fixed. Gently remove the tiny cap at the centre of the clock dial. Then remove the hands one by one – first the minute hand, then the hour hand. If there is a second hand, remove that first from the dial.

Check to see if any dirt or dust has gathered in the shaft of the movement. If so, use a piece of dry cloth to gently clean it before you put the hands back. Make sure the cloth is dry.

Put the hands back one by one – first the hour hand, then the minute hand, and the second hand if there is one, all pointing to twelve. And finally, gently put the tiny cap back.

You can also check our video to see how it can be done.

There are different types of
movements. To help you find the right movement, please check our NeXtime parts page.

Replacing the movement of an alarm clock is complicated. Please contact us via info@NeXtime.eu and we can discuss how we can help you.

The Carl Small clock has a
detachable stand and can be used as either a wall clock or a table clock. You can find the manual here to assemble it according to your preference.

Please watch the instruction video here about weather clocks.

Please watch our instruction video on
how you can replace the hands. 

Please make sure to hang your clock in daylight or close to a light source so it is able to absorb abundant light to enable it to glow in the dark.

The Glow-in-the-dark effect can in general last up to 2 hours. The glow duration depends on a number of factors but mostly on the brightness of the light source near the clock is.

Even if there is light in the room, the location of the clock can affect light absorbance, which in turn can affect the brightness and how long the glow will last.

The brightness of the glow reduces after approximately 1.5- years.

UPS, FED-EX, USPS

We are always interested in
expanding our network. Please contact us through our Become a Reseller page and we will be happy to assist you.

Please visit our Become a Reseller page for more information or contact us.

See CONTACT US on the information bar.

We offer special customised clocks for larger quantities. Please check our OEM page for details.

NeXtime gives an international
touch to Dutch designs, which are renowned worldwide for their originality, quality and creativity. We work closely with our in-house designers and partnering designers around the world. Find out more on our Designer page.