If you're not satisfied with an item that you purchased from us for any reason, you can initiate a return within 30 days of the date in which the item was delivered to you for a refund, as long as the item is in its original condition and packaging. Please see the next section if the item arrived damaged or defective; different terms may apply.
To return an item, email us at firstname.lastname@example.org to inform us that you want to return or replace the item. You will be responsible for the return shipping costs, except in instances where the item arrived damaged or defective.
Please ship the item back to :
1115 Center St.
Lansing, MI 48906
Refunds will not be issued for items damaged in return transit or for returns that are never received, or for items that are not received or postmarked within the 30 day timeframe.
Damaged and Defective Items:
In the event that an item you ordered arrives damaged or is defective, you may return the item for a replacement or a full refund, including shipping. Email us at email@example.com to inform us of the following:
- Whether the clock was damaged, or is defective
- Whether you would like a replacement clock, or a full refund
We will let you know how to proceed and whether we will need the clock back or not. If we instruct you to ship it back to us we will provide a pre -paid shipping label.
There are some incidental issues that might occur with your clock while cleaning or changing the battery, etc.
If your hands come loose:
If you are having problems with a weather clock:
Also, your manual is a great source for how to use and care for your new clock, please refer to that first, then if you have any other concerns please email us at firstname.lastname@example.org
Your purchase comes with a 12 month factory warranty. The final decision on repairs and/or replacement under warranty is at the discretion of Nextime's designated distributor for the United States; Unek Goods.